FAQ

1. Shipping

Question Answer
Q: Do you ship worldwide? A: We ship within feasible reach, excluding locations that are prohibited or where no shipping carrier is available.
Q: What are the shipping costs? A: All delivery fees are free of charge (Free Shipping).
Q: How long does it take for my order to arrive? A: Delivery times vary depending on the location and order volume. For detailed information, please visit our Shipping & Delivery Policy page.

2. Returns & Exchanges

Question Answer
Q: Do you accept returns? A: Yes, you can return your items within 90 days of delivery. For full details, please refer to our Return & Refund Policy.
Q: Do you accept returns for non-defective products? A: Yes, we accept returns for both defective and non-defective products, provided they meet the conditions stated in our Return & Refund Policy. Defective or incorrect products will be replaced free of charge — no need to send them back. For non-defective products (e.g., if you change your mind), you are responsible for the return shipping cost.
Q: Do you accept exchanges? A: Currently, we do not accept direct exchanges. You may return your item and place a new order instead.
Q: How much time do I have to request a return? A: You have 90 days from the delivery date to request a return. Refunds will be processed once your return meets our policy conditions.
Q: What options do you offer for the return process? A: Currently, returns are handled via mail only. Please contact us to receive the return address and instructions.
Q: Do you provide return labels? A: Unfortunately, no. Customers are responsible for the return label and shipping cost, unless the item is defective or incorrect.
Q: Is there a restocking fee? A: No, we do not charge any restocking fees.

3. Refunds

Question Answer
Q: How long does it take to receive a refund? A: Refunds are typically processed within 14 business days after we receive and inspect your returned item.
Q: What should I do if I haven’t received my refund yet? A:nCheck your bank account again. Contact your payment provider (some banks take extra time to post refunds).If still unresolved, contact our support team for assistance.

4. Tracking & Delivery

Question Answer
Q: How can I find out where my order is? A: You can track your order using our Order Tracking Page. Enter your tracking number and follow the on-screen instructions.

5. Customer Support

Detail Information
Q: How can I contact your support team? A: You can reach us through several channels:
E-mail: HadakiPro@gmail.com
Opening hours: Monday – Friday: 08:00 AM – 04:00 PM
Saturday & Sunday: 08:00 AM – 11:00 AM
Company name: LINH LE LLC
Address: 26920 Hillside Rd, Pueblo, Colorado, CO 81006, US
Chamber of Commerce No.: 20258225001
VAT ID (EIN): 41-2288363